Customs & Duties Guide
Last Updated: [2025.5.15]
1. Who Pays Duties & Taxes?
| Shipping Method | Responsibility | Notes |
|---|---|---|
| DDP (Delivered Duty Paid) | Seller covers all import fees | Available for EU/UK orders. |
| DDU (Delivered Duty Unpaid) | Buyer pays upon delivery | Default for USA/Canada/Japan. |
| Free Shipping Zones | No additional fees | Applies to orders over $500 to ASEAN countries. |
2. How to Calculate Fees
Formula: Total Fees = (Product Value + Shipping Cost) × Import Tax Rate + Handling Fee
Regional Examples:
| Country | Typical Tax Rate | Common Charges |
|---|---|---|
| USA | 0-5% | Customs Bond Fee (~$25) |
| EU | 20% VAT | + DHL Admin Fee (€10-€25) |
| Japan | 10% Consumption Tax | No handling fee if under ¥10,000 |
| Canada | 5-18% GST/HST | Canada Post CAD$9.95 Fee |
Tools:
3. Required Documentation
- Commercial Invoice: Attached to your package (includes product value, HS code).
- HS Codes for Figures:
- PVC Figures: 9503.00.00 (Toys)
- Resin Statues: 9703.00.00 (Art)
- Special Cases:
- Adult Figures: Requires Age Verification for EU/US.
- Licensed Goods: Copyright Certificate for customs (available upon request).
4. Clearing Customs
Step-by-Step Process:
- Notification: Carrier (e.g., DHL) will email you about pending fees.
- Payment: Settle fees online via carrier’s portal or in-person.
- Release: Package delivered within 1-3 days after payment.
Delays & Solutions:
- Missing Docs: Email scanned ID to
customs@sarzi.com. - Disputed Value: Request our Proforma Invoice Reprint.
5. Prohibited Items by Region
| Region | Restricted Items | Penalty |
|---|---|---|
| Middle East | Figures with religious symbols | Confiscation + $500+ fine |
| Australia | PVC figures containing phthalates | Destruction + AUD$7,000 penalty |
| Brazil | Unlicensed anime goods | 60% duty surcharge |
6. Tax Refund Scams Warning
Red Flags:
- Calls claiming “overpaid duties” asking for gift card payments.
- Fake customs websites mimicking official portals.
Verify Legitimacy:
- EU: Check via EU Anti-Fraud Office
- USA: Report to CBP Imposter Scams
7. Contact Information
Global Customs Support:
- Email: customs@sarzi.com (24-hour response)