Shipping Policy

Last Updated: [2025.3.18]

1. Shipping Destinations

  1. Domestic Shipping
    • Covered Areas: Mainland China (Hong Kong, Macau, and Taiwan require separate arrangements)
    • Remote Areas: Tibet, Xinjiang, etc. (+5-7 business days)
  2. International Shipping
    • Supported Countries: USA, Canada, EU, Japan, Australia,EU.
    • Restricted Items: Figures with batteries/magnets (ground shipping only)

2. Shipping Costs Reference

Order Value (USD)Domestic ShippingInternational (e.g., USA)
0-50$2 (Standard Courier)$20 (EMS)
50-200FREE (SF Standard)$30 (DHL Priority)
200+FREE (SF Premium)FREE (DHL Only)

Notes:

  • Pre-order items have separate shipping fees (see product page).
  • Multi-item discount: 30% off shipping for each additional item.

3. Processing & Delivery Times

  1. Order Processing
    • Orders placed before 5:00 PM (GMT+8) on business days ship same day.
    • Custom items require 3-5 additional processing days.
  2. Delivery Timelines
    International (USA)Standard Courier: EMS-7-15 business days ,DHL-3-7 business days

Delays:

  • Holidays/extreme weather: +2-3 business days.
  • Customs inspection may delay international orders by 1-4 weeks.

4. Tracking & Customs

  1. Package Tracking
    • Tracking numbers emailed within 24 hrs after shipment.
    • Global tracking via 17Track.
  2. Duties & Taxes
    • Mainland China: Prices include VAT.
    • International Orders:
      • EU: DDP (Duties Prepaid)
      • USA: DDU (Recipient Pays Duties)
    • Critical Note: Returned shipments due to unpaid duties will incur round-trip shipping fees.

5. Returns & Lost Packages

  1. Damaged Items
    • Required within 48 hrs of delivery:
      • Photos of all box sides (including shipping label).
      • Close-up video of damage.
    • Solutions: Free replacement or full refund.
  2. Lost Packages
    • Domestic: Initiate investigation after 15 days.
    • International: Initiate investigation after 30 days.
    • Compensation: Up to 110% of order value.

6. Special Terms

  • Pre-orders: Shipping dates per product page. Expedited shipping unavailable.
  • Insurance: Optional for orders over $200 (1% of order value).
  • Prohibited Items: Figures with metal weapons (e.g., Assassin’s Creed hidden blades).

7. Contact Us

  • Shipping Hotline: +86 13267155676 (Mon-Fri 9:00-18:00 GMT+8)
  • Emergency Email: logistics@sarzi.com (24/7 response)

Note: Sarzi reserves all rights. Major policy changes will be announced 30 days in advance.

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